At Found Rizz, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, please review our return policy below for guidelines on how to process your return.

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1. Eligibility for Returns

• Timeframe: Returns must be initiated within 5 days of the delivery date.

• Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.

• Non-Returnable Items: Items marked as non-returnable in the product description, sale items, gift cards, and items marked as final sale are not eligible for return.

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2. Return Process

• Initiating a Return: To initiate a return, please contact our customer support team at foundrizzclothing@gmail.com with your order number and reason for return.

• Return Authorisation: Once your return request is approved, you will receive a Return Authorisation Number (RAN) and further instructions on how to send your item back to us.

• Address Disclosure: The return address will be provided only through email upon request. The logistics partner will handle most returns directly.

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3. Return Shipping

• Domestic and International Returns: Customers are responsible for return shipping costs. In special cases, Found Rizz may cover the return shipping charges.

• Shipping Method: Use a trackable shipping method recommended by our logistics partner for safe return.

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4. Refunds

• Processing Time: Refunds will be processed within 7-10 business days of receiving the returned item.

• Refund Method: Refunds will be issued through online transactions to the original form of payment.

• Deductions: Original shipping costs and any return shipping charges will be deducted from the refund amount.

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5. Exchanges

• Exchange Period: Exchanges are accepted within 5 days of delivery.

• Process: To exchange an item, follow the return process to send back the original item and place a new order for the desired item.

• Availability: Exchanges are subject to product availability. If the item is out of stock, a refund will be issued.

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6. Processing Refunds

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.

• Refund Approval: If the return is approved, we will process your refund within 3-5 business days.

• Refund Method: Refunds will be issued through online transactions to the original form of payment.

• Deductions: Original shipping costs and any return shipping charges will be deducted from the refund amount, except in cases of defective or incorrect items.

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7. Defective or Incorrect Items

• Reporting Issues: If you receive a defective or incorrect item, please contact us immediately at foundrizzclothing@gmail.com with your order number and photos of the issue.

• Resolution: We will arrange for the return of the defective or incorrect item and provide a replacement or full refund, including original shipping costs, within 3-5 business days.

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8. Special Cases

• Company-Covered Returns: In certain special cases, Found Rizz may cover the return shipping charges. Please contact our customer support for more information.

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. Customs and Duties

• International Returns: Customers are responsible for any customs duties or taxes associated with returning items from international locations.

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8. Contact Information

For any return-related inquiries, please contact our customer support team:

• Email: foundrizzclothing@gmail.com

• Instagram: Found.Rizz

• Business Hours: Monday to Friday, 9:00 AM to 9:00 PM IST